The future of parking payments: how omnichannel strategies transform customer journeys

Payment experiences across mobility services - from parking to tolling, EV charging, and transit - are evolving rapidly as consumers demand flexibility and convenience. Today’s travelers expect seamless options to pay online, in-app, or at unattended terminals, creating new challenges and opportunities. Delivering frictionless, secure, and scalable payment journeys is now essential for customer satisfaction and operational efficiency.

This session explores how omnichannel strategies are transforming the parking industry and the wider mobility ecosystem. We’ll highlight key innovations driving this change, including Dynamic Currency Conversion (DCC) to enhance international customer experience and unlock revenue potential, Multi-Currency Payments (MCP) to support global mobility, and store-and-forward capabilities that enable offline transactions in environments with connectivity challenges.

Attendees will gain actionable insights into the trends shaping payment strategies, the technologies enabling them, and the partnerships required to succeed. The discussion will focus on practical considerations for operators - from scalability and compliance to preparing for evolving customer expectations and regulatory requirements. Designed to be fully educational, this session provides a forward-looking perspective on how to future-proof payment experiences across parking and mobility.

Speaker

Christopher Octon

Senior Commercial Director, Unattended Payments

• 10:05
• Adres

Sessions by Christopher